E-Mail Support
If you have any pre-sales questions regarding
ePak, please feel free to contact us via e-mail at sales@Megaphat.com
with the subject line ePak.
If you are an existing customer ePak customer, you may
contact us via email by placing your customer ID as the
subject line
such
as Subject: ePak-000000.
As
a licensed customer, you are also entitled to telephone
support.
Telephone support is offered at no charge if you meet
the specified criteria: Your
support incident is related to installation/configuration
Your
support incident is related to security configuration
Your
support incident is related to development startup
Your
support incident is related to network configuration
A per incident charge may apply
if your support incident is as follows:
Your
support incident is related to network failure
Your
support incident is related to database failure
Your
support incident is related to web server failure
Your
support incident is related to content recovery
Your
support incident is related to security misconfiguration
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